Terms & Conditions

Customer Care

We founded Unfiltered Vegan with one goal in mind: to give our customers the best quality product on the market and a fair and enjoyable shopping experience.

 

We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please take a look and contact us if you have any questions.

By using or placing an order on our website you agree to the terms and conditions listed below.

Orders Process

We will aim to process your order within 24hrs but may require up to 48hrs from the day of purchase. Exceptions to this will include weekends or national bank holidays where orders will be processed on the next business working day. You will receive an email confirmation of your order to the email address provided on the order form. Unfiltered Vegan Ltd will contact you via email if there are any issues with your order.

Prices

We do our best to ensure the prices listed on our website are up to date and accurate, however we reserve the the right to amend the prices if an error has been made. There may be promotional prices listed at certain times and for certain products, these will be clearly identifiable on the website and product pages.

 

All prices are listed in UK sterling (£) and for orders taken outside of the UK the price charged to your chosen payment method will be dependent on the international exchange rates at the time of purchase. Please refer to the terms and conditions of your chosen payment method for information on exchange rate charges.

Payments

This website uses and takes payments through the Wix Payments which accepts all major credit and debit cards and PayPal. Please visit www.wix.com for terms and conditions on Wix Payments. For online orders the balance must be paid in full prior to an order being processed.

Delivery

All orders will be delivered using Royal Mail to the delivery address provided on the order form. Please ensure the delivery address is up to date and accurate as we do not have control of failed deliveries due to an incorrect address. Please note that we cannot take responsibility for orders delayed due to adverse weather conditions, strikes, accidents or Local/National Government imposed restrictions in the UK or in the destination country.

 

Options for orders delivered to the UK are Standard Shipping (est. 3-5 days) and Express Shipping (est. 1-3 days). We do not deliver outside of the UK.

If you have made an error with the delivery information please contact us within 24hrs of the order. If there are any problems or issues with any other aspect of the delivery please contact us at info@unfilteredvegan.uk within 7 days of receipt of the order. We will not be liable for any loss, damage or problem if you fail to do this.

Cancellations

You may cancel your order until 0800hrs the following business working day of purchase at no additional cost. Please email us at info@unfilteredvegan.uk as described on your order confirmation email.

Unfiltered Vegan Ltd has the right to cancel the order in the following circumstances:

  • We have insufficient stock to complete the order.

  • We are unable to deliver to your selected delivery address.

  • We have made an error with the price listed on the website.

  • Orders received with delivery addresses outside of the UK or Europe.

Returns Policy

However, if you are not completely satisfied with your purchase for any reason please contact info@unfilteredvegan.uk and it may be possible to may return it to us for anything up to a full refund.

 

RETURNS 

If there are any problems or issues with the products please contact us at info@unfilteredvegan.uk within 7 days of receipt of the order. We will not be liable for any problem if you fail to do this. All returned items must be in the same packaging with all original tags and labels attached.

EXCEPTIONS     

For defective or damaged products, please contact us at info@unfilteredvegan.uk to arrange a refund or exchange.

Liability

The maximum liability on Unfiltered Vegan Ltd for the supply of goods will be the limited to the retail cost of the products in question and the associated delivery costs as paid at the time of order.

Please note that we will not accept liability or responsibility for orders not fulfilled as per these terms and conditions due to adverse weather conditions, strikes, accidents or Local/National Government imposed restrictions in the UK or in the destination country.

Website Disclaimer

The information provided by Unfiltered Vegan Ltd on www.unfilteredvegan.uk (the “website”) is for general informational purposes only. This website makes no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability or completeness of any information on the website. The entire content of this website is based upon the opinions of Unfiltered Vegan Ltd, unless otherwise stated. It is not intended to treat, cure, diagnose or prevent any disease and is not any form of medical advice or medical treatment. Please consult a medical professional if you have any questions or concerns regarding the use of the product listed on this website.

 

Unfiltered Vegan Ltd recommends you to make your own health care decisions based upon your own research and/or following up with a qualified medical professional. If you are pregnant, taking any form of medication, have any medical condition or are under the age of 16 please consult your medical professional prior to consuming our products.

The products listed by Unfiltered Vegan Ltd should be taken as part of a balanced and healthy diet and should not be used as a substitute or food replacement. Unfiltered Vegan Ltd, under no circumstance, makes any warranty or guarantee as to the results that may be obtained by using the Unfiltered Vegan Ltd products.

This website is hosted by a third party and we will work hard to keep this website available and functioning at all times. However, Unfiltered Vegan Ltd takes no responsibility for, and will not be liable for, the website or functions of the website being temporarily unavailable for any reason.

On this website there will be links to other websites which are not under our control. Unfiltered Vegan Ltd has no control over the nature, content and availability of those websites. Links on this website to other websites does not imply a recommendation or endorsement of the views expressed on those websites or by those companies.

UNDER NO CIRCUMSTANCE SHALL UNFILTERED VEGAN LTD HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE WEBSITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE WEBSITE. YOUR USE OF THE WEBSITE AND YOUR RELIANCE ON ANY INFORMATION ON THE WEBSITE IS SOLELY AT YOUR OWN RISK.

Nutrition & Health Claims

In order to protect our Customers and support a healthy lifestyle all of the nutrition and health claims made on this website and on the Unfiltered Vegan Ltd product labelling are in accordance with Regulation EC No. 1924/2006 of the European Parliament and of the Council on nutrition and health claims made on foods which can be seen here https://eur-lex.europa.eu/legal-content/EN/TXT/PDF/?uri=CELEX:02006R1924-20141213.

This means that all nutrition and health claims made by Unfiltered Vegan Ltd relate or reference to an authorised claims under Regulation No. 1924/2006. It is recommended that you validate health claims made on any food product you purchase with an associated health claim. You can find the list of authorised health claims at https://ec.europa.eu/food/safety/labelling_nutrition/claims/register/public/?event=search.

Data Protection

Thank you for choosing to be part of our community at Unfiltered Vegan (“Company”, “we”, “us”, or “our”). We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice, or our practices with regards to your personal information, please contact us at info@unfilteredvegan.uk.

 

When you use any of our services we appreciate that you are trusting us with your personal information. We take your privacy very seriously. In the privacy notice, we seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it. We hope you take some time to read through it carefully, as it is important. If there are any terms in this privacy notice that you do not agree with, please discontinue use of our Services immediately. 

This privacy notice applies to all information collected through our Services as well as any related services, sales, marketing or events. Please read this privacy notice carefully as it will help you understand what we do with the information that we collect. 

Copyright Notice

We reserve the right to keep all information listed on this website including the Unfiltered Vegan Ltd logo, the text related to our products, services and all other content on the website. Therefore information contained on this website should not be copied or shared without a written consent from Unfiltered Vegan Ltd.

We encourage you to interact with us through the website and our social media accounts by tagging, commenting on or referencing to our products, use of our products and promotion of our products and services. However, you then give us the right to use the image for our marketing and promotion purposes and in our social media and on the website.